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Automotive After Sales Services

What Will Learn?

  • Course Aims
    • Identify the After sales hierarchy • Provide the Practical solutions to improve processes, productivity, and efficiency of staff, reduce costs and increase bottom line using powerful, • Improvement of customer retention strategies. • Field visits to multiple aftersales centers.

Requirements

MEA431s

Description

  • English Description

    After sales hierarchy, Practical solutions to improve processes, productivity and efficiency of staff, reduce costs and increase bottom line using powerful, proven, measurable ideas that can be implemented in dealership, optimization of customer relationship and CSI, improvement of customer retention strategies. Field visits to multiple aftersales centers.
  • Arabic Description

    After sales hierarchy, Practical solutions to improve processes, productivity and efficiency of staff, reduce costs and increase bottom line using powerful, proven, measurable ideas that can be implemented in dealership, optimization of customer relationship and CSI, improvement of customer retention strategies. Field visits to multiple aftersales centers.
  • Department
    Automotive Engineering
  • Credit Hours
    2
  • Grades
    Total ( 100 ) = Midterm (20) + tr.Student Activities (20 = tr.Industry 0% , tr.Project 0% , tr.Self_learning 0% , tr.Seminar 20% ) + tr.Oral/Practical (20) + Exam Grade (40)
  • Hours
    Lecture Hours: 2, Tutorial Hours: 1, Lab Hours: 0
  • Required SWL
    100
  • Equivalent ECTS
    4
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  • repairs for potential application in a heavy duty vehicle Inspection and Maintenance
  • program. Atmospheric Environment 247 p.118186. Denton T. 2014 . Available on EKB
  • • Gilles T. 2018 . Automotive engines diagnosis repair and rebuilding. Cengage Learning. - Erjavec J. Thompson R. 2014 . Automotive technology a systems approach. Cengage learning.